Shipping policy

Shipping Policy

Order Processing: All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped.

During high-volume periods, processing times may be slightly longer. We appreciate your patience.

Shipping Rates & Delivery

We offer a flat rate of $8.99 Standard Shipping (3–5 business days) on most orders. Free standard shipping is available on qualifying orders of $100 or more.

Heavy & Oversized Items: Some products, including certain wash systems and equipment, may be subject to additional shipping charges due to their size or weight. Any applicable surcharges will be clearly displayed at checkout before you complete your purchase.

Estimated delivery times after shipment: Standard Shipping: 3-5 business days. Expedited Shipping: 2–3 business days (where available)

Please note that delivery times are estimates provided by the carrier and are not guaranteed.

Free Shipping: Free standard shipping is available on qualifying orders. The free shipping threshold will be displayed at checkout when applicable.

Shipping Carriers: We ship via UPS, FedEx, and USPS, depending on your location and the size of your order. Carrier selection is made at our discretion to ensure the best delivery experience.

Order Tracking: Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment directly on the carrier's website.

Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at sales@luxeshinesupply.com. Include your order number and photos of any damage so we can file a carrier claim and resolve the issue promptly.

Incorrect Shipping Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us immediately at sales@luxeshinesupply.com, and we will do our best to correct it before the order ships.